17 January 2013

Flying High... Delta Air Lines!

I wanted Delta Air Lines to be my airline of choice to fly me to New Orleans, USA and Orlando, USA. Would I experience exceptional customer service with the added Delta flare? How would their problem solving skills help a under-the-weather me get back to New York's LaGuardia Airport in time for my early morning departure the next day?! I am part of the 'jet-set!'.

New York's LaGuardia Airport showed us Delta's own terminal on my first trip to New Orleans Louis Armstrong Airport. Myself and my dear friend and travel companion Fiorella witnessed the beginning of Delta's early morning operation. As captured Delta Air Lines have a revolutionary way of serving their customers before a flight. Replacing waiters and waitresses with iPad's that take food and drink orders while keeping guests up-to date with their flight status. A chef is present cooking the food, accompanied by another person making hot and cold beverages for purchase. Whilst this technological forward service allows Delta passengers the opportunity to experience something different, could this approach decrease customer interaction?

Also the choice of convenience stores were slightly high priced, I'm always on a tight budget though. Throughout my travelling time with Delta Air Lines using LaGuardia Airport I found the prices of items such as water and chewing gum too high, after working at Newark Liberty International Airport I found it easy to compare the cheaper prices at Newark compared to New York's LaGuardia Airport. I suppose this wasn't Delta's fault but the selection of the amenities could have more of a variety when referring to the price? Maybe not, but who am I to judge? Being a passenger is a great experience, so by each step I took through out my Delta Air Lines experience I know that those issues were quite superficial. But, I thankfully enough to made it from LGA Airport from Newark on-time DL!

Throughout my journeys with Delta Air Lines I was quite Impressed with their in-flight efforts. On my previous New York JFK to Manchester night flight the cabin crew conducted their in-flight service with an abrupt tone. Whereas, on my New Orleans bound flight the service was delivered using hushed tones due to the early morning departure time. Unfortunately, the in-flight announcements were proclaimed with a monotone voice but all the same informed us well enough. Eating something before boarding is advisable because meals are not served on domestic Delta services. But, Delta Air Lines do serve a small selection of complimentary snacks and non-alcoholic beverages. I enjoyed the Delta cookies, mini pretzels and peanuts on-board my five Delta Air Lines flights. I did choose to purchase a gin and tonic twice for $14.00 due to Delta only charge for alcoholic beverages. I was excited to fly DL!

On the whole the services given by the Delta crew shone through and championed the level of customer service I experienced before from JFK. Throughout my time in the United States I have had the opportunity to experience the service of other American carriers such as; Southwest Airlines and United. Thinking about Delta's service I was pleased with their in-flight services and judging by my previous experiences with this airline I would select Delta Air Lines again. I know what airline to choose upon my next trip to the United States of America! Both flights from LGA Airport to New Orleans and Orlando departed on-time, I landed early into Orlando so that did impress me! Having flown both internationally and domestically with Delta Air Lines I felt satisfied with my flights. Maybe with the Strategic Alliance between Delta and Virgin Atlantic I can fly with both airlines on a return flight? Those Delta passengers made me laugh with their hefty cabin baggage!

My original plan was to simply take two round trips flights from New York to New Orleans and then onto Orlando but nothings ever that simple! I decided to get to the airport early to seek about taking a different flight, so I could rest before jetting off to Orlando. After taking care of a $150.00 change fee I was ready to embark on my flights to LaGaurdia via Atlanta. Clearing the TSA airport security check-point was simple, but after realising that my connection flight from New Orleans to Atlanta was delayed I contacted a Delta agent to find a solution! Luckily, a helpful agent changed my ticket in a flash. Pushing back from the gate, ready to leave for Atlanta the captain announced a delay in our departure due to the heavy rain! That rain poured!

Touching down in Atlanta with forty minutes to spare before my flight to New York's LaGuardia Airport, I transited through the terminals to catch my next flight, only then I could relax. Who knew that I would be revisiting this airport and the state of Georgia?! On the whole my change of plan worked out well, I arrived at my hotel early at 18:30 allowing me to relax before my fabulous Floridian weekend. I experienced the same excellent service during my Orlando flights, arriving back into New York's JFK Airport. The Delta Air Lines ground and cabin crew were fantastic on all five of my Delta flights between NYC and Orlando via Atlanta. I was amazed by the new technologies being used and thankful for arriving back to JFK early. Yes, I would definitely fly with Delta Air Lines again!

Delta, Work! 

Joseph Harrison

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